 |
 |
|
      |
Mortgage Express
Challenges
- Required review of partner companies to ensure they were offering excellent service to their customers.
- Needed to review their relationships with their clients and suppliers with the view of delivering a highly productive, customer focused service.
What we did
- Organised staff focus groups with key employees to obtain a view of current relationships.
- Performed a series of interviews with partners and customers to paint a complete picture of the business.
- Perfromed analysis of results and reported findings back to Mortgage Express.
Results
- Identified that the business processes were generally running smoothly.
- Indicated that some customer groups needed additional support from Mortgage Express.
- Mortgage Express were equipped to enhance their service and support to clients and partners alike.
2020 Management Limited - No.1 Poultry London EC2R 8JR. Tel: +44 (0)207 869 7002. Fax: +44(0)207 643 2201
