 |
 |
|
      |
Welcome to 2020 Management (Europe)
2020 is a management consultancy that specialises in helping clients build a reputation for excellence in managing customers through the effective deployment of people, process and technology resources.
We are a lead European certified implementation partner of salesforce.com.
We focus our expertise in three key areas:
Making Smart Use of Salesforce.com
We are a Certified salesforce.com implementation and consulting
partner with a team of fully Authorised Consultants. We deliver configuration, integration and training on salesforce.com to provide clients with the customer management tools and process infrastructure to deliver the optimal sales and service experience.
Gaining Customer & Employee Insight
Identifying key organisational issues and change priorities to enable the implementation of practical improvements that make a real difference to the customer experience.
- Proven track record in determining the organisational performance criteria that are important to the customer as a basis for conducting research.
- Experience in global research programmes that use a range of research techniques to evaluate the performance of your organisation against criteria that are important to the customer.
- Expertise in the interpretation of research findings to create practical, actionable change plans.
Creating a Culture of Sales & Service Excellence
Embedding the people skills, behaviour and attitude required to deliver a customer-centric sales and service culture.
- High impact and power leadership and employee development programmes.
- Development of employees’ ability to communicate your brand values through their attitudes, communication and behaviour.
- Experienced in developing a culture where individual initiative and hard work can prosper, but where teamwork and a group ethos is also strongly engrained.
How We Help Our Clients
Click here to read about creating a successful CRM Business Case.
2020 Management Limited - No.1 Poultry London EC2R 8JR. Tel: +44 (0)207 869 7002. Fax: +44(0)207 643 2201
