our clients
We work with a broad range of clients and industries. We have no ‘typical’ client as each company is unique, so we work with companies of all sizes across a range of vertical sectors. We cover everything from high tech to healthcare, although have the deepest experience in financial services and contact centre environments.
Take a look at our cross-section of case histories, which show how we successfully:
FORTIS
- deployed salesforce.com to 500 users worldwide across Fortis and subsequently ABN Amro
- achieved 100% user adoption and 100% visibility into the sales pipeline
- drove massive operational efficiencies such as an 80% time reduction in gathering and reporting MI
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MICROLISE
- Re-designed business processes to eliminate non productive effort and increase value adding activities.
- Implementation of salesforce.com to support the new business processes and deliver a 360-degree view of the customer.
- Integration with Microlise transactional systems to streamline end-to-end sales process.
- Migration to the Service Cloud using salesforce.com to significantly improve customer service and satisfaction.
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ZMAGS
- deployed salesforce.com to 40 users in 3 countries in under 8 weeks
- gained 100% user adoption for lead, client and quote management and 100% visibility into the sales pipeline
- achieved a radical reduction in turnaround times
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NORDEA
- combined 22 data sources to create a single customer view in salesforce.com
- achieved an 80% improvement in marketing productivity
- greatly enhanced sales managers’ abilities to run their teams efficiently
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PROSPERITY CAPITAL MANAGEMENT
- helped PCM define and agree consistent processes, before successfully deploying salesforce.com in London and Moscow in less than a month
- trained employees in both locations leading to 100% user adoption
- designed and implemented more streamlined management reporting, significantly saving time and effort
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118 118 MEDIA
- firstly simplified operational processes significantly
- which led to reduced order turnaround times from 20 days to 1 day and far fewer customer complaints
- were then able to successfully integrate salesforce.com and deploy to 200+ users
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OKOWORLD
- Configured and implemented salesforce.com in a matter of days to support Okoworld’s sales process
- Initiated successful training that led to high levels of confidence and 100% user adoption
- Enabled the new business team to gain full visibility of their customer and pipeline data
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BANK OF CYPRUS
- rapidly deployed salesforce.com to core users within 4 weeks, at the same time simplifying and automating many processes
- in turn reduced turnaround times of new bond applications from 10 days to one
- gave users 100% visibility of customers and prospects
- greatly reduced staff frustration and customer complaint
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REUTERS
- provided expert advice and support to Reuters’ internal trainers
- enabled them to confidently deliver salesforce.com training to 140+ users in 20 countries
- in turn resulting in 100% user adoption and maximum return on their investment
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GLOBAL PHARMACEUTICALS CO
- enabled effective salesforce.com implementation and deployed the CRM solution to 60 users in Scandinavia in less than 3 months
- streamlined business processes and provided a single customer view through data and activity sharing across all users
- customised integrations for scheduling and mailing activities enabling the teams to be more time effective
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ZURICH INTERNATIONAL
- Undertook a full internal audit of customer service functions in the Isle of Man, Dubai and Hong Kong, as well as conducting research among key clients globally
- Having identified priorities for improvement, designed and delivered an extensive service excellence programme, to radically improve Zurich’s service offering
- Resulting in a noticeable uplift in customer satisfaction, employee morale and business efficiency, as well as a major reduction in turnaround times and complaints
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SESAME
- Undertook a comprehensive audit of customer service functions as well as conducting research among key stakeholders, to identify highest priorities for improvement
- Then implemented an extensive programme of culture change, process simplification and salesforce.com implementation, all aimed at driving greater business effectiveness
- Achieved a significant uplift in customer satisfaction and employee morale, as well as a major reduction in costs and complaints
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LFC
- Designed and delivered, for the first time, a programme of employee and customer feedback, to inform and shape management strategy
- As a result were able to identify priorities for improvement, and implement a bespoke programme for managing employee performance and development
- Achieved significant improvement in employee performance and customer satisfaction, by providing the tools for clear goal setting and review, coaching and internal communication
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STANDARD LIFE
- Undertook an extensive internal and external review of disparate contact centre operations across numerous UK sites with the aim of driving business efficiencies
- Successfully consolidated operations into a single contact centre, implementing training, multi-skilling, technology and process simplification at the same time
- As a result, achieved a 25% reduction in costs over the previous model, without compromising on the high quality of service customers had always enjoyed
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DSGI
- Improved performance of managers and team leaders across the business
- Raised customer satisfaction levels as a result of better service quality provision
- Increased first call resolution and achieved greater business efficiency
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Some of our clients...
clients