customer relationship excellence

why choose us

2020 management group
Let’s face it, many companies claim to be the best. So why use us? Choosing a CRM implementation partner is often based on what a company promises they can deliver. We’d prefer you to judge us on what we have delivered.

The hard facts are that:

  • our focus is on ensuring you achieve your desired business benefits that impact the bottom line
  • we’ve deployed salesforce.com to thousands of users in over 20 countries with outstanding results
  • we understand the wider business issues and how to implement successful organisational change
  • we’re now in our seventh year of successful salesforce.com deployment
  • our model is based on building long term relationships – some clients have been with us for over four years
  • we must be doing something right – we’ve doubled our turnover in each of the last three years!

Don’t take our word for it. Have a look at some of our client case histories and testimonials, which speak for themselves.

So whatever your needs, get in touch with us as we’re confident we can help you win, keep and grow the customer value within your business.

“2020’s involvement was critical. They helped us formulate our strategy, and then successfully managed the implementation to completely reinvent our customer service delivery. Frankly we couldn’t have done it without them.”

Steve Pearson, Operations Director, Sesame

“The research and implementation programme has produced outstanding business results in terms of increased new business, customer advocacy and job satisfaction for the team. I’d recommend 2020 to anyone.”

Jack Meikle, Sales Operations Director, Standard Life

benefits of using 2020

benefits of using 2020
We will help you make a step change in the way you run your business. For example:
  • create real-time, accurate management information reports and dashboards
  • improve sales performance and pipeline visibility
  • increase cross selling and up selling effectiveness
  • deliver and track the impact of segmented marketing campaigns
  • significantly improve the quality of your customer service and support operations
  • simplify and streamline processes to cut turnaround times
  • improve customer satisfaction and profitability
  • create a consolidated customer view
  • manage and drive down customer and regulatory complaints
  • achieve high levels of CRM system user adoption
  • will transform your business to place the customer at the heart of everything you do
...and above all, deliver a speedy ROI!